Raise Your Rates Archives

3 Things You Do That Drive Your Clients Nuts

You might be driving your clients nuts and not even know it! It’s a popular opinion in the freelance industry that clients are always at fault. Sites like Clients From Hell popularize this idea, and many “gurus” run around and advise others to fire clients at the slightest hint of trouble. I’m not saying that…

Client Goodbye Packet: The Ultimate Guide to Client Offboarding

If you’re not using a client goodbye packet, you’re doing way more work than you need to! Once you push that pretty new project out into the world, your job is done, right? The client has a new website/copy/whatever and… a million questions. It’s not your job to be doing all this training… right? Right?…

How to Create an Incredible Welcome Packet for Your Web Design Business

Did you know that a new client welcome packet can mean the difference between a smooth project and a rough one? Here’s the deal: clients get antsy when they don’t know what’s going on–wouldn’t you? And when clients get antsy, projects go downhill–quickly! Maybe you’ve experienced this: a client who seemed great at first, but…

You’re Too Expensive! How to Respond Like a Pro (Even When You’re Annoyed)

What do you do when a potential client says you’re too expensive? If you’ve been in business for a while, you’ve likely heard potential clients tell you that you are “too expensive” and they want to haggle your pricing. Which leads to second-guessing yourself and a whole lot of stress! So what do you do?…

Client Onboarding: How to Streamline Your Process and Impress Your Clients

Your client onboarding process is one of the most important pieces of your client experience puzzle. With a strong new client onboarding process in place, you can set the tone for your projects. But with a weak onboarding process, you risk ruining the project before you’ve even gotten started. Think about it: Getting lost is…

How I Raised My Rates from $500 to $10,500+

For years, I under-charged for my web design services. Finally, I found the key to raising my rates. This is the story of how I raised my rates without offering more complex services. Back when I started my web design business, I priced my websites at around $500. I’d been making websites for years (about…

How I Set Up and Organize My Web Design Projects

Ever wonder how to organize a web design project so that it runs smoothly? Whether your web design projects are a disorganized mess or you feel like you could improve your client experience (and then charge more for the websites you’re already making), getting your files and processes organized will save you a ton of…

Stop Selling Websites RIGHT NOW!

Stop selling websites! Please. Look, we’ve all been there. A client is haggling your price down because So-and-So over at that other design business says she can make a website for half the cost. You start to question yourself. And you start to worry that the client will hire So-and-So instead. And you are juuuuust…

Income Calculator: How Much Money Do You Need to Make With Your Web Design Business?

Don’t guess at how much you need to make. Use my free income calculator to find your real numbers based on your income goals. What are YOUR income goals? How much money do you REALLY need to make? When I first started my web design business, I wasn’t sure, and that’s why I created this…

How to Raise Prices in Your Web Design Business (And Why You Should!)

Raising prices can be scary. What if no one is willing to hire you at your new rates? Will you lose clients? But don’t worry, like most things in business, prices are temporary. If it REALLY doesn’t work out, you can always lower them again. But you shouldn’t have to. Why? Because… There’s an audience…