How to Use Quizzes as a Web Designer

Wondering how to use quizzes in your web design business? Who doesn’t love a good quiz? Well, I’m sure someone out there doesn’t, but millions of people looking for ways to waste time on the internet take quizzes. Why? They’re fun! And useful. How else would you know which Spice Girl you are or what…

Read More

Do Your Clients Want Free Support? Here’s How to Respond!

Do you constantly have clients wanting free support after you launch their website? Launching a website is an exciting accomplishment, but what happens when a client wants free support weeks, months, or even years after the website launch? As a web designer, it’s crucial to establish clear boundaries and communicate the value of your services.…

Read More

Contracts for Web Designers: Three Great Resources

One of the things I’m asked most often is, “Do I really need a contract?” And the answer: YES. 100% YES. Do not make a website without one! I don’t care if you’re working with a stranger, your best friend, or your grandma. You NEED a contract to protect yourself and them and keep your…

Read More

What to Do When a Client Disappears

Do you have a process in place for when a client disappears? It happens. Clients disappear. You’ve been moving along with a project, and everything’s going alright, but then the client stops responding. Nothing. Crickets. No response to emails, nothing to phone calls. It’s like she fell off the face of the earth. What do…

Read More

3 Things You Do That Drive Your Clients Nuts

You might be driving your clients nuts and not even know it! It’s a popular opinion in the freelance industry that clients are always at fault. Sites like Clients From Hell popularize this idea, and many “gurus” run around and advise others to fire clients at the slightest hint of trouble. I’m not saying that…

Read More

Client Goodbye Packet: The Ultimate Guide to Client Offboarding

If you’re not using a client goodbye packet, you’re doing way more work than you need to! Once you push that pretty new project out into the world, your job is done, right? The client has a new website/copy/whatever and… a million questions. It’s not your job to be doing all this training… right? Right?…

Read More

How to Create an Incredible Welcome Packet for Your Web Design Business

Did you know that a new client welcome packet can mean the difference between a smooth project and a rough one? Here’s the deal: clients get antsy when they don’t know what’s going on–wouldn’t you? And when clients get antsy, projects go downhill–quickly! Maybe you’ve experienced this: a client who seemed great at first, but…

Read More

How to Get Web Design Clients When You’re Just Starting Out

Starting a web design business is hard. Even after choosing a niche and establishing your pricing, you have to actually GET web design clients into your business and paying you. But here’s the thing: If you’re just starting out, you’re unlikely to work with your dream clients. In fact, being super-picky about your first clients…

Read More